Return Policy

Terms & Conditions

We hope that you are happy with your order. However, if for any reason you are not satisfied, you may return any item in its original condition for a full refund within 30 days from delivery. This only applies to online purchases.

Vine Vera UK will only cover return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

In any case whereby a product is defective or damaged please email cs@vinevera.co.uk detailing the issue.

Vine Vera UK only accepts authorised returns. Any returns that are unauthorised will not be covered by Vine Vera UK and you will be required to organise and pay for the return of the goods to Head Office.

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