DELIVERY AND RETURNS VINE VERA 


Applies to online purchases only, for enquiries regarding store purchase please contact us using our Contact Form.

DELIVERY: Terms & Conditions

We offer free Standard Delivery (3-5 working days) to all purchases within the UK and can also deliver to virtually any address in the world. Please note, however, there are restrictions on certain products and these cannot be shipped to international destinations. 

All purchases are prepared at our logistics team in London, UK and despatched by choice of delivery options. See below. 

The Products ordered by a Purchaser will be delivered to the address stated by the Purchaser on the order form. The Purchaser undertakes to supply the exact address of his/her permanent address when placing the order for the Products.

UK DELIVERY

Free UK Standard Delivery (3-5 working days) 
UK Same Day London (only applies to orders placed before 1pm): varies £15.00 - £20.00
UK Next Day (only applies to orders placed before 3pm): varies £8.00 - £10.00


INTERNATIONAL SHIPPING

Please note that in some countries Delivery & Duty charges may apply, the responsibility of this falls on the Purchaser.  

 

Under £500

  Over £500

Europe (including ROI)

£25

  £35

US/Canada

£25

  £35

Australia / New Zealand

£25

  £35

Rest of World

£40

  £40

 

 

 

Over £2,000 - free shipping worldwide



Delivery Issues

Vine Vera refuses all liability in the event of delayed delivery caused by transportation services. If a delivery is late, the Purchaser must inform the Vine Vera UK customer services team as soon as possible, by e-mail sent tocs@vinevera.co.uk or via the online contact form. Vine Vera shall then contact the courier services in order to initiate an enquiry. Please note enquiries may take some time. 

Upon receipt of Products ordered, the Purchaser must check that Products are compliant. Any delivery anomalies (missing or broken Products, parcel damaged, etc.) must be noted by Purchasers on the form presented to them when the parcel is delivered and must imperatively be notified to the Vine Vera customer team, by e-mail sent to cs@vinevera.co.uk or via the online contact form, specifying which product does not match the order. All claims filed more than 7 working days following the day of receipt of a delivery will be rejected and Vine Vera will be released from all liability. 

 

RETURNS: Terms & Conditions

We hope that you are happy with your order. However, if for any reason you are not satisfied, you may return any item in its original condition for a full refund within 30 days from delivery. This only applies to online purchases. 

Vine Vera UK will only cover return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

In any case whereby a product is defective or damaged please email cs@vinevera.co.uk detailing the issue. 

Vine Vera UK only accepts authorised returns. Any returns that are unauthorised will not be covered by Vine Vera UK and you will be required to organise and pay for the return of the goods to Head Office.